Tech support chat software

Many people use online tech support to solve problems involving virus removal and data recovery or to receive support by email, live chat or phone. Tech to Us offers a password manager and antivirus protection with its Diamond support plan.

It includes unlimited US-based technology support for a flat fee. Removes and repairs software and files to increase computer speed and privacy in minutes. Works with Windows and Macs. Free diagnosis. Choose the plan that suits your needs. Chat with a ConsumerAffairs decision guide. Tech Support Expert is a leading tech corporation in providing expert technical support services. My Computer Works is a U. We've been helping people with their computers since Give us a call and see if one of our friendly technicians can help!

Founded in , Bask Technologies offers more than just tech support, they offer people support. They offer service plans that cover computing, home theater, digital imaging, mobile phone, car electronics and major appliances. Leveraging its Digital Service Cloud platform, iYogi delivers support to millions of customers globally. GuruAid offers hardware and software products in an easy-to-find, simple format.

Throughout the process, GuruAid techs help users pick out the right products for their computers and install them for optimum performance. They are a Microsoft Certified Gold partner, and their support agents are required to obtain Microsoft Certified System Administrator certification.

Different tech support service companies have different pricing models based on what they offer. Look for a service with a pricing model that makes sense for your budget, whether the service uses a monthly payment or a pay-as-you-go model. Consider the background and expertise of each firm, and choose one that best fits your needs.

Which devices do the service support? Make a list of all devices for which you need support and potential devices you may need help with in the future. Make sure that the tech support service can offer help for every device on your list. The best services help customers resolve issues as quickly as possible. The quality of support is one of the most important features of a tech support service. Some people need constant help and immediate support, while smaller businesses or individuals only need occasional help.

Computer owners can bring their devices to retail shops and receive help from tech experts. Shops are a great support option for people who have infrequent computer issues. Their techs can access computers remotely and also offer help and support via chat, email and phone.

These services offer both on-site and remote tech support. This ensures that the service can help consumers with any problems they encounter, whether remotely or with an on-site visit. Companies that offer remote IT support may charge by the hour or a flat rate. It generally costs less than on-site technical support.

Tech to Us offers support for both homes and businesses, with services ranging from computer tune-ups to business data backup, and everything in between. All home support plans include support for unlimited devices and unlimited PC tune-ups. Businesses and organizations can customize a plan based on their specific needs, so you can get all the technical support your business needs.

My Computer Works, Inc. They offer remote technical support for all types of devices to individuals and businesses. TechSupportExpert provides remote computer assistance IT support for residential customers and small business owners. The company offers service for Microsoft and Apple software as well as hardware support for Macs, PCs, printers and routers.

TechSupportExpert has been in business since and is part of E4site Inc. MyCleanPC is a downloadable tool that will find and repair or remove adware, file errors, registry errors and temporary files on your computer that might cause it to be slow. Bask has offered tech support for over 10 years and focuses on remote support. They also offer on-site support, which is slightly more expensive. Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available.

It is available in the U. My Nerds is an independent company that offers remote technical support for software, hardware and peripherals. They specialize in network-enhanced remote desktop support. Colocation America provides tech support and IT services throughout America. It was founded in Los Angeles in and now serves all 50 states. They will tackle any tech issue, including PC optimization, diagnostics and repairs, device setup and installation, and virus removal.

Established in , Colocation America offers a range of services, including colocation space, dedicated servers and hour tech support. Founded in , ComputerSupport. The company offers a Founded in , FixNow. Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice.

Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Get Started. All of these interactions will be recorded in their CRM record. Chatlio Web, Slack. If you're a Slack power user and want basic chat functionality built into the popular app, check out Chatlio. It lets agents chat directly from Slack, whereas typical third-party integrations only provide alerts for new chats, making agents open a separate chat app to respond.

The connection from Chatlio to Slack takes just a few clicks. You create a Slack channel for chats from the Chatlio web interface, customize the appearance of your chat widget, and then install the widget on your site.

From there, you can fine-tune chat behavior with Slack. Determine what should happen when Chatlio is off, when there are no active Slack users in livechat, or when all operators are busy. You can set which kind of chat notifications you want in Slack and the types of customer data you want displayed in the Slack message, such as name and email.

In Slack, agents can see chat visitor information for country, city, IP address, or personal details if it's a returning customer. You can also attach images and files, and if you want to perform commands for Chatlio while in Slack, there are several dozen slash commands to control the behavior and configuration of Chatlio. Saved replies let you create automated reply shortcuts to common questions.

For questions about warranty info, you would add "warranty" to your reply's trigger phrase and the appropriate weblink, so the next time a visitor types "warranty," the link would automatically be sent.

While you can't control every Chatlio task in Slack, you can control over two dozen common functions without having to go into the Chatlio dashboard. Other support-related features include auto-triggered messages, pre-chat surveys, chat transcripts, and the ability to deploy chat on multiple domains. Reporting is relatively basic, though, with chat activity summaries by team and agent, chat history, and average chat availability.

You can connect Chatlio to thousands of other apps with Chatlio's Zapier integrations , which means you can do things like automatically create conversations in Help Scout based on new offline messages in Chatlio or send text messages when there are new conversations in Chatlio.

If you want to improve customer support and make your reps' jobs more fun and competitive, LiveAgent 's gamification might be your answer. This feature lets agents monitor key support stats, earn badges, and progress through 12 support levels from Novice to King.

You can customize each support level based on conditions, such as chats per hour, answers per hour, missed chats, and several dozen others. Here's a description for a Pro: You are a Pro now. Your answers are precise and to the point.

Customers shiver with expectation waiting for your answers. Answer tickets or make chats to reach this level.

In this description, you can edit both the number required and the condition. These levels are achieved over time and can't be lost because of inactivity.

Agents can also earn badges for things like the fastest chat response time, and each one is customizable. Once you have these elements defined, you can start to track performance on the LiveAgent dashboard. Here you can see agent productivity and a leaderboard with filters for time period and by conditions such as positive ratings, work time, badges, and levels.

Gamification is just one of the many features to help support teams improve the customer experience—LiveAgent is a full customer support suite. Other standout features include a Twitter and Facebook integration for managing your company social channels, where agents can monitor mentions, respond to Tweets, and create support tickets right from the chat interface.

There's also a self-service customer support portal for managing forum posts, articles, and customer feedback. You can also automate LiveAgent with LiveAgent's Zapier integrations to do things like automatically send a Slack message whenever there's a new LiveAgent customer or add new chat contacts to your email marketing list.

The right live chat app can help improve your company's customer support, giving both customers and potential customers the preferred channel to communicate. It's also relatively inexpensive, easy to set up, and as simple to operate as an email inbox. Looking for more full-featured customer support apps that include live chat? Head to our roundup of the best customer support apps , many of which also include live chat tools. Now that you've found the perfect apps to support your users, it's time to learn how to use them well.

In the next chapter, we'll look at the best tips and tricks to support your customers better and faster using automations , keyboard shortcuts, macros, and much more.

Go to Chapter 8! Originally written by Sean Kennedy , with contributions from Matthew Guay , this article was most recently updated in June Zapier is the easiest way to automate powerful workflows with more than 3, apps. Email me about new features. Why Zapier? How Zapier works. Product tour. Customer stories. Popular ways to use Zapier. Apps that work with Zapier. Explore Zapier by job role.

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Zapier for Companies Manage multiple teams with advanced administrative controls in Zapier. Search apps…. Log in. Sign up. Chapter 7 of Download eBook. The 9 best live chat apps for customer support in You are reading: Chapter 7 of Table of Contents. The 9 best live chat apps for customer support in LiveChat for overall ease of use and functionality tawk.

For consistency, we evaluated each platform using the same five criteria: Affordability. Some are even free. Ease of setup and use. Live chat is designed to be user-friendly even if tech isn't your thing.

That said, some vendors make the user experience more enjoyable than others. We made sure, through our testing, that each of these apps was easy enough to deploy and use without feeling like you were learning a new language. Management features. Yes, live chat can improve your customer service, but it's still just a tool. To find success, you'll need to monitor, measure, and improve your team's chat performance. Some of the features that can help are staffing prediction, real-time activity reporting, chat monitoring, and automated chat routing.

You'll find a combination of these and other management-related tools in the apps we selected. Advanced support options.

To help make your service staff more efficient, we looked for apps with advanced support features. For example, having a knowledge base a few clicks away can help agents help customers solve their problems quickly without having to engage a more experienced teammate. Even better is a publicly-shared knowledge base, where customers can help themselves from a search of articles. Other features include ticket management, multi-channel chatting e.

Integration capabilities. Reset Your Password For self-service or after-hours support resources password resets.

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